Privacy Policy

HEVEA Planet Australia
Operated by Earthym Pty Ltd (ABN: 20671084003)
Website: www.heveaplanet.com.au
Last Updated: 17th Feb 2026

1. Introduction

HEVEA Planet Australia (“we”, “us”, “our”) is operated by Earthym Pty Ltd (ABN: 20671084003) and distributed in Australia by Hello Charlie.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our products.

By using our website, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • Order history

  • Communications with customer support

b) Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Device information

  • Browser type

  • Pages viewed

  • Time spent on pages

  • Referring website

This information is collected through cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Deliver products

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Prevent fraud or security breaches

  • Send marketing communications (if you opt in)

We will not use your information for purposes unrelated to our business activities without your consent.

4. Payment Information

We do not store full credit card details.

Payments are processed securely through third-party payment providers (such as Shopify Payments, PayPal or other providers shown at checkout). These providers comply with industry security standards.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Improve user experience

  • Analyse traffic and performance

  • Deliver relevant advertising

You can disable cookies through your browser settings; however, this may affect website functionality.

6. Marketing Communications

If you subscribe to our newsletter or marketing communications:

  • You may receive promotional emails about products, offers, or updates.

  • You can unsubscribe at any time by clicking the “unsubscribe” link in any email.

We will not send marketing emails without your consent.

7. Disclosure of Personal Information

We may disclose your personal information to:

  • Shipping and courier providers

  • Payment processors

  • IT and website service providers

  • Marketing platforms

  • Professional advisers (legal, accounting)

We only share information necessary for the relevant service.

We do not sell your personal information.

8. Overseas Disclosure

Some of our service providers (including cloud storage or payment gateways) may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with Australian privacy laws.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information from:

  • Unauthorised access

  • Disclosure

  • Alteration

  • Loss or misuse

While we take reasonable precautions, no internet transmission is 100% secure.

10. Access & Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information

To make a request, please contact us using the details below.

11. Retention of Information

We retain personal information only as long as necessary to:

  • Fulfil orders

  • Meet legal and accounting obligations

  • Resolve disputes

  • Enforce agreements

12. Children’s Privacy

Our products are designed for babies and families, but our website is not intended for children under 18 to provide personal information.

We do not knowingly collect personal information directly from children.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We recommend reviewing their privacy policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

Continued use of our website indicates acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact:

HEVEA Planet Australia
Operated by Earthym Pty Ltd
ABN: 20671084003

Email: info@heveaplanet.com.au
Website: www.heveaplanet.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).