Shipping policy
Shipping to Australia – Affordable & Reliable Delivery
We deliver quality natural rubber baby products across Australia with flexible shipping options designed to suit your needs.
Australian Shipping Rates & Options
Choose the shipping method that works best for you:
- Standard Shipping Australia: $12.95 flat rate nationwide
- Express Shipping Australia: $18.95 flat rate nationwide
Both options deliver throughout Australia, with no hidden fees or surprise charges.
Free Shipping Australia – Orders Over $90
Get FREE standard shipping on all orders over $90!
Simply add $90 or more of Hevea natural rubber products to your cart and select standard shipping at checkout. It's that easy. Enjoy free delivery on baby bottles, bath toys, pacifiers, and more.
Order Processing Time
Your order matters to us. Here's what to expect:
- Processing: Orders are typically processed and prepared for shipment within 1-2 business days
- Confirmation: You'll receive an order confirmation email with tracking details once your package dispatches
Delivery Times – How Long Will It Take?
Standard Shipping Delivery: 5-7 business days across Australia
Express Shipping Delivery: 2-3 business days across Australia
Delivery timeframes are estimates based on your location and may vary due to external factors beyond our control (weather, regional delays, etc.). We'll keep you updated every step of the way.
Track Your Order – Real-Time Delivery Updates
Once your Hevea order ships, you'll receive an email with your unique tracking number. Use it to monitor your package in real-time and know exactly when your natural rubber baby products will arrive.
Shipping FAQs
Do you ship outside Australia?
Currently, we offer shipping to Australian addresses only. For international inquiries, please contact our customer service team.
Can I change my shipping method after ordering?
If your order hasn't been processed yet, contact us within 24 hours of placing your order and we may be able to adjust your shipping method.
What if my package is delayed?
We monitor all shipments closely. If your delivery is delayed beyond the estimated timeframe, please reach out to our support team with your tracking number, and we'll investigate immediately.
Is my order insured?
All orders are handled with care. For questions about package protection or insurance options, please contact us.
Need Help With Your Shipment?
Have questions about shipping costs, delivery times, or tracking your order? Our customer service team is here to help!
Contact Hevea Australia: info@heveaplanet.com.au
We're committed to getting your natural rubber baby products to you safely and on time.